서치펌 > 포지션 > [외국계명품] CRM Supervisor
 
: :  [외국계]  [외국계명품] CRM Supervisor
[ 기본정보 ]
  접수일    2020 년 2 월 10 일 10 시   마감일    채용시
  연 령   무관   직 급   과장
  성 별   무관   외국어    영어 수준 : 상
  진행절차   서류전형 > 면접전형 > 최종심사 > 최종합격   기타   
[ 상세정보 ]
[주요업무]
Key Responsibilities:
 CRM Supervisor is an Ambassador for the brand responsible for the successful planning and implementation of client acquisition and retention activities, corporate tools and strategy with necessary adaptations to the local market striving to create the best client experience.

1. DATA MANAGEMENT
- Manage accuracy of client data collection by setting qualitative and quantitative objectives
- Analyze client data according to KPIs and establish monthly reports / statistics to be delivered timely to management and HQ
- Manage the implementation and maintenance of CRM system in your local market, identifying improvements needed and solutions in collaboration with HQ
- Be the local expert on privacy policy law, to ensure all materials and action plans are in line with brand's and Company's policies

2. CRM PROJECT MANAGEMENT
- Define and implement CRM strategy for our brand Korea market to develop customers' acquisition, engagement and loyalty
- Drive CRM strategies by using market and client intelligence to develop campaigns, Boutique activations and events concepts in line with brand DNA and working closely with key stakeholders of retail, marketing & digital teams
- Identify partners and opportunities in line with brand's identity and define relevant initiatives to acquire new data and activate current clients, thereafter following up with ROI analysis
- Implement direct marketing activities (mailers, e-mailings, etc.) to propose targeting recommendations for the market
- Act as strong partner for boutique teams by regularly interacting and conducting regular information and coaching sessions to support the build-up and implementation of CRM tools and knowledge

[자격요건]
경력사항: 경력(3년 이상 8년 이하)
학력사항: 대학교(4년)졸업 이상
연령: 무관
성별: 무관
기타: Requirement:
- Bachelor's degree and above
- At least 3 years of CRM experience (3~8 years)
- Luxury store, retail working experience is a plus
- Strong sense of luxury service and aesthetics
- Fluent in English

[근무부서 및 직급/직책]
근무부서: Retail Team
직급/직책: 대리, 팀원, 과장
[ 담당자 ]
  성명   관리자   이메일   admin@scoutseoul.co.kr
  전화   02-2182-6035